Refund policy

Returns and Cancellations

Because all orders are shipped from Japan, we do not accept returns for any items except defective products. Please also note that for semi-custom and full-custom items, cancellations cannot be accepted once production has started.

If an item is defective or incorrect, returns or exchanges are available for both ready-made items and custom-made items. If you receive a defective or incorrect item, please contact us by email as soon as possible after delivery.